Shipping Policies


USA Shipments ONLY  

Sorry, we don't ship to Canada, Australia or NZ

Our German products are imported from Germany from different exclusive importers. 

Handling Time
3-4 business days to pack and ship (it also can happen faster). If an item is out of stock, you can pre-order it and it may take up to 14 days until it gets shipped. The products have to be ordered from the importer and this can take some time.

Should you need your order right away, please select next day or two-day shipping and send us an email after the check out. 

Seasonal products are available only in limited quantities eg. Christmas items or new product introductions. You can pre-order these items regularly in the shop. Even we have them not quite in stock you can make your selection. We recommend this because eg for Christmas many items can be sold out if you wait too long to order them.

Shipping Service
Right now we offer shipping with UPS and USPS. You can select the option when going through the checkout process. 
The shipping time varies and can be from 2-6 business days depending on your location.
We are conveniently located in the middle of the USA, in Tennessee. Still shipping to California or Oregon will take between 5 business days (or longer especially during the holiday season).
At this time we don't ship perishable items like sausages or frozen products. 


Rolls and Bread are perishable products and are frozen at our location. During the shipping time they will thaw.
The bread and rolls must be baked right away after delivery. Make sure the box is not exposed to intense sunshine or heavy rain at the delivery location. 

ONLY with UPS 3 day Select or 2 Day:
OR, CA, AZ, CO, WA, NM, NV, MT, ID, UT, WY, ND, SD because of the rolls and bread. Shipping to FL only with 2 Day.

If you are located in one of those states above you can choose a bread mix or packaged bread instead.

Please check your state in the map below.
shipping map UPS ground from TN
TRACK Your Package

Please check the tracking link that will be sent to you right after the box has shipped. You will exactly see when you can expect the delivery.

USPS priority shipping TN
During the hot summer months from June-October we don't ship chocolates or any products that can be negatively affected by the heat.
Every order comes with a tracking number and after the order has shipped this tracking code will be emailed to you. 
We always will get the best possible shipping service for you. It can happen that you choose UPS for shipping but when we do the shipping process we may send it per USPS First Class as suggested by the SHOPIFY shopping system.  

We are not responsible for events that are outside of our control, such as carrier errors or delays, customer address errors, customer's failure to provide safe and accessible delivery location, customer's failure to freeze rolls/bread on arrival, theft, disaster, loss, etc.  

IMPORTANT: The Holiday Season 
During the holiday season (October-Mid December) order picking, packing and shipping may take longer (between 4-5 business days). 
Please order in advance.