FAQ

If you have any questions please see if the content below will answer it. If not send us an email by using the contact form or by just clicking here

Do you operate a physical shop? 

No, this is an online shop only. But you can always ask us if you have a question about a specific German product by joining our Facebook Group - Click here to join

What are the sales taxes?
To every order that comes from Tennessee the sales tax of 7% will be added automatically. There might be other states that demand the sales tax for online shopping, and to stay legal we have to add this tax to any order.

Do you require a minimum spending amount for my order: 
Yes, we have a minimum purchase of US$25.00. If you should purchase for less than $25.00 we reserve the right to cancel your order and refund the money.

Do you offer wholesale prices?
At this moment we don't offer wholesale pricing.

Do you offer a corporate gift program?
Yes, all corporate orders are welcome. Please email us with your requirements.

May I ship multiple packages to multiple addresses?
Yes, but you will need to put in a new order for each destination. You will be charged standard shipping and handling rates for each "ship-to" address.

I received a gift from a friend that I do not really like. May I return it for something else?
Unfortunately we cannot accept such returns at this time. But if you order another product that you like, we can offer you a discount that can be redeemed at checkout.

Do you ship to Canada, Hawaii, Puerto Rico, APO or overseas?
No, at this time we don't ship to these locations.